Frequently Asked Questions
Answers to all your questions about fmxdb
Live casino, BPL betting, withdrawals, and support — clear and straightforward answers to everything on your mind, all in one place.
Welcome to fmxdb. On this FAQ page we have organised the most common questions from players in Bangladesh into four sections — live casino, BPL and international cricket betting, support, and withdrawals. Every answer is given in direct, plain language so you can make decisions quickly. If your question is not here, contact our 24/7 support team.
Live Casino
fmxdb's live casino has different bet limits across tables — standard tables let new players start with smaller bets, while high-limit tables are available for experienced players. Before you enter the lobby, each table shows its minimum and maximum bet amounts so you can choose a table that fits your budget.
In a live dealer game, a real dealer runs the game from a studio and everything is streamed to your device in high-definition video. You place your bets on screen — the dealer deals cards or spins the roulette wheel, and the result is instantly reflected in your account. The entire process is run to ensure fair play.
In Baccarat you bet on one of three outcomes: Player, Banker, or Tie. The hand whose total value is closest to 9 wins; tens and face cards count as zero. For beginners, starting with the Banker bet is a good idea because the house edge is comparatively lower. fmxdb has multiple Baccarat tables where you can practice at your own pace.
European Roulette has 37 slots on the wheel, numbered 0 to 36. American Roulette adds an extra 00 slot, bringing the total to 38 slots, which raises the house edge slightly. Both versions are available in fmxdb's live roulette lobby; new players are advised to start with the European version.
You can easily find Teen Patti and Andar Bahar in fmxdb's live casino lobby. Teen Patti is a three-card game where the highest-ranking hand wins; in Andar Bahar, the dealer places a middle card and you bet on which side (Andar or Bahar) will receive a card of the same value first. Both are popular traditional card games from South Asia and are very easy to learn.
BPL & International Matches
Log in to fmxdb and go to the Cricket section in the Sportsbook. There you will find a list of matches from BPL, IPL, T20 World Cup, and other tournaments. Pick the match you want, browse the markets, and add your selections to your bet slip. You can start betting with a minimum deposit of ৳100.
The most popular cricket betting markets are Match Winner (which team will win), Top Batsman, Top Bowler, Method of First Wicket, and Runs in a Specific Over. For example, in a Bangladesh vs India match you can bet on individual performance markets beyond just the overall match result.
Yes, with fmxdb's live in-play betting feature you can place bets even after a match has started. Odds update after every ball, so you have the opportunity to make decisions based on how the match is unfolding. Live statistics and the scorecard are available together, which helps you place bets at the right moment.
An accumulator (or Acca) combines multiple bets into one — the odds of each selection are multiplied together, increasing the total potential return. However, if any one selection is wrong, the entire bet is lost. When you add two or more matches to your bet slip, the accumulator option appears automatically.
Markets are temporarily closed just before a match starts or during a significant event (such as a wicket falling or a rain delay) — this is to allow odds to be recalculated. This pause is usually very brief and the market reopens once the situation stabilises.
Support Questions
Yes, fmxdb's support team can assist in both Bengali and English. Being able to report issues and receive solutions in their preferred language is something we consider very important for players in Bangladesh.
fmxdb offers two support channels: 24/7 live chat and email. For live chat, simply click the chat icon on any page of the site for an instant connection. To contact us by email, write to [email protected]. Phone and WhatsApp support are not currently available.
fmxdb's support team operates seven days a week, twenty-four hours a day. Whether it is night or early morning, a public holiday or a regular workday — send a message on live chat at any time and a representative will be ready to respond.
For a faster resolution, have the following ready before contacting support: your registered email address or username, the approximate time the issue occurred, your transaction ID (if the issue is payment-related), and a screenshot of the problem if you have one. This helps the representative understand and resolve the issue more quickly.
fmxdb's support team aims to reply to emails as quickly as possible. For urgent matters, live chat is the most effective way to get immediate help. For email, including a detailed description of the issue along with the relevant information will result in a faster response.
Withdrawal Questions
The minimum withdrawal amount at fmxdb is ৳500. Withdrawal requests below this amount cannot be made. This minimum limit applies regardless of the method — bKash, Nagad, Rocket, or bank transfer.
The withdrawal process at fmxdb is generally completed within 10 to 45 minutes. Funds reach bKash, Nagad, and Rocket the fastest. Bank transfers may take a little longer due to the bank's own processing time.
A pending withdrawal means the request is being processed. It usually resolves within 45 minutes. If it is still pending after that, contact us via live chat or at [email protected] with your transaction ID. The team will verify the matter and resolve it promptly.
To withdraw winnings from a bonus, you must meet the wagering requirement. For fmxdb's welcome bonus, the condition is to wager 15 times the bonus amount on the bonus amount only. For example: if you receive a ৳1,000 bonus, you must complete ৳15,000 in wagers before the winnings from that bonus can be withdrawn.
Yes, withdrawals at fmxdb must be made to a mobile wallet or bank account whose registered name matches the name on your fmxdb account. Withdrawing to a wallet in someone else's name is not accepted for security reasons. This is to protect your account and funds.
Still have questions?
Our 24/7 support team is always here for you. Get instant help on live chat or send us the details by email — and receive a reply in English.
Log in to fmxdbLive Chat
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Email Support
[email protected] — email us for detailed issues