fmxdb Privacy Policy
This policy describes in full detail how your personal information is collected, stored, and kept secure on the fmxdb platform.
Introduction & Scope
fmxdb is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on the security of our users' personal information. This Privacy Policy ("Policy") describes how fmxdb collects your personal information, the purposes for which it is used, who it is shared with, and what steps are taken to protect your information.
This Policy applies to the fmxdb website (https://fmxdb.bar), the mobile version, and any digital services associated with us. By using fmxdb's services, you express your consent to the terms of this Policy. If you disagree with any part of this Policy, you are requested to stop using our services.
What Information We Collect
fmxdb may collect various types of information to provide you with the best possible service. The types of information collected are described in detail below:
Information You Provide Directly
Information you supply during account registration and management:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification documents (National ID card or passport)
- Financial transaction details (bKash, Nagad, Rocket account numbers)
Automatically Collected Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser type and operating system
- Session duration and navigation data
- Gaming activity history
- Information collected via cookies and similar tracking technologies
Financial Transaction Information
Information required to process deposits and withdrawals:
- Payment method details
- Transaction amount and time
- Transaction reference number
- Partial bank account details (full details are not stored)
Communication Information
Information collected during contact with our support team:
- Live chat conversations
- Email communication details
- Complaints and request details
- Feedback and opinions
Purpose of Data Use
fmxdb uses your personal information only for the following legitimate purposes. We do not misuse your information under any circumstances:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To process gaming features, betting services, and bonuses.
- Financial Transactions: To manage deposits, withdrawals, and other financial activities.
- Identity Verification: To prevent fraud and ensure a safe gaming environment.
- Customer Support: To properly resolve your questions, complaints, and requests.
- Responsible Gaming: To identify problematic gaming behaviour and provide necessary assistance.
- Security & Fraud Prevention: To protect accounts and prevent unauthorised access.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To analyse user experience and improve the platform.
- Communication: To send important updates, security alerts, and service-related information.
Sharing Information with Third Parties
fmxdb never sells your personal information or transfers it to third parties for commercial purposes. However, in the normal course of operating the service, limited information may be shared in the following circumstances:
Payment Processors
The minimum financial information required to process bKash, Nagad, Rocket, and bank transfers is shared securely with the relevant payment providers.
Identity Verification Services
Specific information may be shared with trusted identity verification organisations for account verification and fraud prevention.
Legal Authorities
In the event of a court order or legal obligation, information may be provided to the relevant authorities. In such cases, we supply only the information that is necessary.
Technology Service Providers
Cloud hosting, security, and other technology service providers may process limited data to operate the platform. All of them operate under strict confidentiality agreements.
Data Protection Methods
fmxdb uses industry-standard technology and practices to protect your personal information. Our security framework consists of the following layers:
- SSL/TLS Encryption: All data transmitted to our website and applications is protected by SSL encryption, providing effective protection against interception.
- Encrypted Data Storage: Stored sensitive information is kept secure using advanced encryption algorithms.
- Access Control: Only authorised personnel can access your information, and this is strictly monitored.
- Regular Security Audits: Our systems undergo regular security assessments so that any vulnerabilities can be identified and addressed quickly.
- Two-Factor Authentication: An additional verification layer is used to protect accounts.
- Firewall & Intrusion Detection: Advanced network security measures are in place to prevent unauthorised access.
However, as the transmission of information over the internet or electronic storage is not completely secure, we cannot guarantee absolute security. Even so, fmxdb makes every effort to protect your information.
Cookies & Tracking Technologies
fmxdb uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
Essential Cookies
Essential for the core functionality of the platform. Used to manage login sessions and maintain security. These cannot be disabled.
Functional Cookies
Used to remember your preferences (language, display settings). These personalise your experience.
Analytics Cookies
Used to understand how users interact with the platform. This information helps improve the service and does not identify any individual.
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.
Data Retention Period
fmxdb retains your personal information only for as long as it is necessary to provide the service or as required to comply with legal obligations.
- Active Account Information: Retained for as long as the account is active and for the applicable legal period after the last activity.
- Transaction Records: Retained for the applicable period to facilitate resolution of financial disputes and regular audits.
- After Account Closure: Even after an account is closed, certain information may be retained for a specified period as required by law.
- Marketing Communications: Marketing communications are stopped immediately upon withdrawal of your consent.
Your Rights Over Your Information
fmxdb believes you should have full control over your own personal information. To this end, we provide you with the following rights:
Right to Access Information
You may request a copy of your personal information held by us at any time.
Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though complete deletion may not be possible where legal obligations exist.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Data Portability
You may request your information in a structured, machine-readable format.
Withdrawal of Consent
For information processed on the basis of consent, you may withdraw your consent at any time.
To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will do our best to respond to your request as quickly as possible.
Protection of Minors
fmxdb's services are for individuals aged 21 or older only. We do not knowingly collect or store any personal information from minors.
We take age verification steps during the registration process. If we become aware that a minor is using our platform or that their information has been collected, we will:
- Immediately suspend the relevant account.
- Delete the collected information.
- Review any financial transactions that may have taken place.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes & Updates
fmxdb may update this Privacy Policy from time to time. This Policy may be revised due to changes in the nature of the service, technology, or new legal requirements.
- For significant changes, we will display a notice on the platform and notify registered users by email.
- The updated policy will take effect from the date of publication.
- Continued use of the platform after changes will be considered as your agreement to the terms of the updated policy.
- If you do not agree with the changes, you will have the option to close your account.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy, fmxdb's support team is always ready to assist you.
Privacy Support
Contact us via our 24/7 live chat or by email: [email protected] — support is available in both Bengali and English.
Related Policies
To learn about other important policies and terms of fmxdb, see the links below.